Having been a customer of Waitrose for many years and never having used their Flower delivery service before, unfortunately I chose to use it for the first time recently and ordered special flowers for a family member on their special day. Asking for a morning delivery proved to be a waste of time as they did not arrive until just before 4pm. The flowers cost £32 and were supposed to be 'bright and beautiful'. In fact, when they did arrived, they were 'sad and sickly'. I can honestly say they were the most lacklustre, droopy and cheap looking bunch of flowers anyone ever received and I was embarrassed to have sent them. I would never use this service again.