I am a regular shopper at Waitrose Surbiton, having frequented the shop from the day it was opened. Today I was in desperate need of Loyd Grosman's Tomato and Chilli sauce (the shelf was empty) and I asked an older supervisor if she could find out for me if the store had any more in the back. I was most disappointed with the response I was given. "We have some in the back but they will not be put on the shelf until tomorrow!!" To which I replied surely I don't have to come back tomorrow? I was told that that was the case!!! I then walked around the store and found a young man stacking the ice ceam freezers and he actually went and got me the sauce I needed. Shame on you, the supervisor who is meant to be setting an example!!! Thank you to the young man who was very helpful.