I stopped using the Waitrose home delivery service about a year ago as each delivery contained very short dated items despite my complaints. I was told to make a note when requesting delivery to not be given short dated items, which i did and that was ignored. I'am so busy this week i thought i would try again-- i'm so disappointed. 9 short dated items. 7 substituted items. 2 were suitable the others not. Like others have noted i now have to somehow find the time after all to replace these items. I thought this was a problem with my local branch but now reading through the reviews I've come to believe it is indeed a deliberate policy to get rid of short dated produce as no customer in store will pick up a Chicken for the Sunday Roast on a Thursday which has a next day use by date -- as happened to me today-- notwithstanding my request not to send me short dated items. I can't be bothered to complain direct to Waitrose-- I did that loads of times in the past. I might decide to use Waitrose again but for store cupboard items only.