Having been made aware that Waitrose would no longer be offering disposable cups for the free coffee, and not wanting an empty cup in my car all day waiting to be washed, I enquired last week whether we could use disposable cups if they were our own and was assured that this would be fine. Today, however, having bought 100 cups based on the incorrect advice give, it appears that the policy has changed and the staff at the Rushden store were unnecessarily rude. Apparently if we use a disposable cup this presents a health and safety issue - I would suggest not as much a health and safety issue as people reusing their own cups that had not been washed out properly as was clear today!! So it's goodbye to Waitrose from us - we will miss the free coffee but not the numerous flies that are always around the area - and hello to M & S where the staff appear to be more customer focussed.