My Mother went to her local store in Warminster to order flowers as a gift for a friend which she has done before (she does not have internet) on asking for help in her words, a nice young lady tried to help but as a new employee was not familiar with the process so called for assistance from the manager, who eventually arrived he then started to deal with the order but during this he stopped walked away and attended to another customer, on returning she said he did apologise, he then made a phone call then handed the phone to my mother and told her to give her card details including the last 3 digits on the back of the card while surrounded by other customers she is now concerned about the security of her card, you would think more thought and consideration would be given to an elderly woman by Waitrose management