Have been online shopping for over 2 decades now, and never have I had such a poor experience from such a large company. They refused to allow me to purchase a large order which has discounted items, simply because there online system does not have any free slots for ANY of there London stores. Not EVEN collecting in person was possible. Instead they insisted I would have to pay for the full price of the goods as it would be classified as being purchased the days after (when the prices go back up). Wasted over an hour online and even a half hour phone call and then staff had no solution. Really annoyed and flabbergasted how a company effectively is happy to loose custom on a technicality or system process.