I have visited Waitrose in South Harrow on Friday 05/04/19. The staff is always so helpful there. However I would like say a special Thank you to Aki from the Bread Counter. I absolutely love olive ficelle rolls, however they are always sold out. When I asked Aki if there are any left, he said no however he said that he would check the freezer, to my surprise. He found some in the freezer and kindly baked it for me in 10 minutes. Now if this isn't a fantastic customer service I don't know what is! Aki thank you for your amazing customer service and going the extra mile. You have made my weekend.