Customer Service is shocking. It is not acceptable to wait in the store for 30 minutes for a Click & Collect order requested the day before, especially with no apology. Gave them another chance. Next visit, I was forced to move out around a member of staff heading towards me with my full basket and her empty handed. Then I asked if the Plenish milk had to be kept in the fridge before opening and I was told in a short manner that it was, that's why it's sold from the chiller. WRONG. As she was so rude I phoned Plenish myself. You DO NOT have to keep their milk in the fridge until it's opened. Sadly it is the middle aged women in the Sidmouth store who are astonishingly rude. I thought they would know better as I'm one and would never treat customers the way they do.