Bad costumer service and almost expired items So I have ordered food with Waitrose delivery twice. The first time more than 50% of all the items expired within 1-2 days. I mean, who east all their weekly groceries shoppings within 1-2 days? To me it seemed they sent me all the stuff they needed to get rid off! The second time I had to re-schedule my delivery. So I called in two days before the actual delivery date to re-schedule for on day later. Everything was re-scheduled (This is what I assumed!) but I never received a confirmation Email. So I called in the next day again to confirm that my delivery date was re-scheduled. The member of staff on the phone told me that it was not re-schedule and that my order will be delivered the day I selected in the first place. I told the gentleman that I re-scheduled and that nobody will be at home at that time. His answer was that they cannot undo this and that it was too late to re-schedule now. He promised me a 20% discount off my next order for the inconvenience. I have never ever received that discount!! So however, the driver arrived with the delivery and called me because I wasn't at home. They driver re-scheduled my delivery for the next day. AGAIN I didn't receive an Email to confirm this. So I had to call in AGAIN only to find out that it has NOT been re-scheduled for the next day. So the lady on the phone cancelled my order completely this time and set up a new one with the exact same items to be delivered the next morning. But! She was not able to give me the 20GBP discount that I had on my original order. So I ask her why not, since this mess up was clearly not my fault! She said she could give me a refund. After 5 days I got that refund. (At least!) When my delivery finally arrived, again: I found items that expired within 1 day... I mean, seriously?! Conclusion for me: -disorganised members of staff who only do half of their job -no intention to make up for the mess they have caused at all -almost expired items -5 phone calls, 5 different members of staff and just wasted lifetime to re-schedule an order that wasn't even good. equals: I will never order there again!