I have used virtually every online supermarket delivery service over the years. They are less than perfect. But I have only ever trusted Waitrose with my Christmas delivery. This year I booked my slot in October. It arrived early this morning; the order was missing 2/3rds the driver immediately said ‘you’ll need to phone customer services. The delivery before you was also incorrect.’ I was advised by customer services that there was no possibility of the missing items being delivered. I had to wait an hour to be contacted by a ‘manager’. In the meantime I had to send my husband to brave the traffic queues to our nearest Waitrose store to replace all the missing essentials. Very, very annoyed to receive a call And immediately informed ‘this call is being recorded’. They have utterly failed in my eyes. Being offered a £25.00 online voucher for my next shop by way of non negotiable compensation for the wasted time and stress caused is derisory. I will not be using the voucher or Waitrose online again.