I have just read the online reviews and fortunately my experience was much better than the majority of customers. I have just received my first online delivery, with only two days to wait between ordering and delivery. Everything was fresh and there were no substitutions. I do like Waitrose anyway and I have felt ‘Covid safe’ while shopping there. However, I was very surprised at the vast quantity of bags used, many only holding one item. I know they can be recycled but my order stated that it would be bagless. Rather disappointed with that so will return to shopping in store with my own bags in future.