I don’t usually shop on-line but I wasn’t able to visit the vet for my dogs food during lockdown so I found the same product on the Waitrose website. I wasn’t sure about the product range-so made sure I purchased exactly the same item (same photo of dog and item details on the package and same weight bag-so I knew I was comparing like for like) When it arrived the bag was 7kg and not 7.5kg as per the photo on the website and the packaging looked different. I sent an email to the Customer Service team and to give them a chance to put it right. It turned out that the product range was just in the process of being altered and the new photos hadn’t been put on the website in time for the change over. I decided not to return the items because I had ordered 2 bags and weighed 14kg-even though they would have picked them up-I didn’t want to be waiting in for the pick up van. I was offered a 10% discount, which I accepted. So I was pleased with the service I received in the end.