I have had both grand customer service and a positive experience with the products carried by Waking Herbs. I have even recommended them to friends and colleagues not just for the afore mentioned reasons, but also for their practice of sustainability. The products I use help me to combat chronic fatigue and its other effects without the horrible crash of caffeine or the damage of coffee to my stomach and the ulcer that nearly killed me. I will continue to recommend Waking Herbs to anyone in need of their products and a painless shopping experience online, as well as the marvelous customer service I received from my very first query, and following order.