Like all the other reviews here, the experience has been awful. Please do NOT buy from this company. They will not deliver and have very poor communication with you. We ordered two chesterfield sofas in August 2016 was told there will be a delay in delivery due to production issues. Only found this out by contacting them for an update. November we got in touch and this time were told there are shipment from china issues, they promised delivery before xmas. Then we received a generic email detailing problems with shipment and that they will fulfil the order in mid January. After trying for several weeks to get in touch with them through email and customer service number they told me i will have to write in to get a refund!!! what a joke. They took all their social media accounts offline they are no where to be found. They finally opened a ticketing system for customer queries, they offered me a 10% refund if i waited till mid January. I agreed then got another email saying that this wasn't going to be delivered till mid February 2017. I demanded a refund and they were really reluctant to give my money back, they offered to fulfil part of the order by delivering the two seater, which was suddenly in their warehouse. They wasted almost 6 months of my time and the experience was totally unacceptable!!! and there was not once a sincere apology. PLEASE DO NOT BUY FROM THEM!
7 years ago
Wallace Sacks UK has a
1.2
average rating
from
22
reviews
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