erview Reviews About Waltons Reviews 12,010 • Average TrustScore 3.5 out of 5 3.5 VERIFIED COMPANY In the Garden centre category www.walto ns.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 96% of negative reviews Replies to negative reviews in < 1 week Reviews 3.5 12,010 total 5-star 52% 4-star 17% 3-star 11% 2-star 9% 1-star 11% Tom Alex 1 review Rated 1 out of 5 stars 2 hours ago Truly awful company Truly awful company, both in quality and customer service. Waltons and Mercia Garden Products are the same company, likely promoting themselves under Waltons given the godawful reviews for Mercia. I see the company lost £2.1m turnover this year compared with the last, going to the dogs and no surprise. Top tip: it's not the market, your reputation for service and quality is pants. I wish I had properly researched the company and reviews before we bought, but I went on the Waltons reviews. We purchased a summer house and found on construction a number of significant issues. To name a few, the door didn't meet the frame and the roof sections didn't meet. The screws supplied seem to be made with plasticine. After spending a long time constructing and deconstructing it to check it wasn't our error we contacted the customer service team. There followed an insane back and forth being told the measurements were correct as per their specs so they couldn't do anything. They were sent all the information, including photos to show the huge gaps where pieces met. It was a summerhouse we were looking for, not an observatory. However, trying to be reasonable with Waltons is like shouting at the sun (which I can do more of now, thanks Waltons!). They have you in a clear bind if you've spend ages erecting the thing, putting us off the inevitable nightmare of a refund - if this is how pisspoor their service before a refund request, life is too short to start that journey. We just wanted replacement parts for bits that were faulty, but were told the replacement parts would be the same (they must specialise in sh*te materials). Do yourselve a favour and look elsewhere. There is a veneer of a decent company from their online presence but this is quite stage managed - shysters and cheaters who don't give a hoot about their customers. Buy from a proper company.