Disappointed, lack of communication..... I ordered my £3200 log cabin on 18th June. After a lot of chasing and msgs through Facebook I eventually got a phone call from the installation team to say they'll be coming on 18th August!! The 2 man team arrived and I can't fault them. Father/son team who were so polite, hard working and informative. The rest of the company could learn from them!! After nearly 4 hours and nearly putting the roof on they had to take the whole thing down. I can assure you this was very disheartening. Parts of the wood had either been damaged or warped and it was causing big gaps and the whole top half of the cabin to lean to one side. They tried everything. Whilst in front of me they contacted Bruce in installation and it was decided that they'd collect the cabin, deliver a new one and install it within 4 weeks!!! It's now been 2 weeks and nothing. I contacted customer services several times who told me 1 week ago that it had been passed onto the installation team but no word. The complete lack of communication with your customers is shocking considering I've handed over £3200 of my own money. I'm fed up with chasing people and getting no answer. I will get an answer by the end of the day as this has gone on long enough. This cabin was for my business and the delay is causing a lot of stress to myself, I'm currently pregnant. I would honestly advice people to avoid this company.... not happy.