absolutely terrible after sales service , after just a few months the fascia boards around my summer house rotted , .. and one of the log panels .. obviously not knocked down by the team I paid 500 quid to... well it was like a game of jenga ! phoned / emailed waltons who did not give a bother to my problem and were quite rude to me to be honest... today and its only been 4 yrs of a 10 yr guarantee … my husband is doing works to the summer house … no good me phoning or emailing and send pics to waltons … already done that 6 mnths after buying it … and they just couldn't be bothered … take your money and run springs to mind