255595341 My partner paid for the Helios summer house for me as a 40th birthday present during lockdown. I was so looking forward to it, but when it was delivered the more we inspected the parts ready to assemble it, the more we saw how dreadful the quality of it is. We contacted Mercia (the manufacturers) who did not want to know. If the build quality is appalling, their customer service is worse. You expect a few rough edges and raised nails to sort out, but this was ridiculous. Every single panel had splits in the wood or tongue and groove sections that had been damaged or not fitted and then nailed anyway, was badly warped, or (and!) had nails sticking out that had completed failed to hit their mark. One window was broken. They requested evidence and we spent an hour taking pictures of all of the faults to send them. Despite asking for this, they were utterly disinterested in helping us fix it in any way and offered no genuine solutions or sincere apologies. It was clear they just wanted me to get lost, and bandied me about between five people different who all said the same thing. Unless you are prepared to wait weeks for a replacement (likely to be just as shoddy) or spend a bucketload putting right all the things that are wrong, I would urge you to avoid Mercia at all costs. I’m now having to escalate my complaint externally. Their own site says they create ‘perfect’ outdoor buildings. This is a LIE. They are a shambles and do not care about their customers at all. Absolute cowboys.