Was very nervous to order based on reviews but I couldn't find the Viv. westwood johanna backpack anywhere else (and for this price). I ordered through Paypal just in case it was a scam so I could get a refund. I obviously don't speak for everyone but my bag came fine on the predicted date, up to date tracking info etc. Also was pleasantly surprised I didn't have to pay any customs (bag was like £148). My advice would be try somewhere more reliable if possible, but if you do choose to order it doesn't seem to be a scam, just non-existent customer service (from other reviews) so use paypal and be prepared to wait 30 days for a refund if you don't recieve your item.