Once your order arrives you will immediately be hit with import processing and duty fees. I guess I swallowed that thinking it was my fault for not checking where the product is coming from, but it would be great to have this clearly highlighted on their UK site just in case. I never received an order confirmation either, this way I missed that I ordered the wrong size suitcase so could not correct it. NOW TO THE GOOD PART -- RETURNS ARE NEARLY IMPOSSIBLE FOR AN AVERAGE PERSON! You pretty much have to be an expert in exporting goods, search for various documents, make sure the export codes are correct, and on top of that cover the courier cost or any additional cost that may occur during the "re-exporting" of the goods. I literally spent another 40% on top of the purchase price just to have a look at a suitcase I never wanted in the first place. Also, you have to then contact UK customs to claim your import duty back once the return is processed which cannot be done online so you are actually required to send a printed form back to them in the post like it is 1993. The requirements for a simple thing like this are soo bloody complicated that I simply could not risk making any mistakes in the return papers so I am now stuck with a suitcase and £300 poorer. Very upset