My package should have arrived on 10th March and DHL should have given it to the local postal service Bpost. On the 9th March I have been informed by Bpost that the package cannot be delivered as DHL lost the content of the package. This has been immediately reported to wardow.com and ever since they refuse to issue a refund. They say, I need to wait till DHL completes the investigation but my package is insured. So, then I am asking why am I being penalized that the DHL lost the package? They give blunt response with no resolution. Also, I have provided them official evidence from the local service that my package was not delivered. Even though, they have a disclaimer regarding the delivery time on the website stating that if the package was not delivered within 4weeks from the originally applicable timeline due operational impediment then I have a right to withdraw, they still refuse to issue a refund. So, I am currently having no bag and no money. Beware of this treatement! I will never other anything from this website ever again. They are stealing your hard earned money without any remorse.