This review below,is exactly the same issue I have...,but not the bereavement ( sorry for your loss) It's disgusting, they have our money,but we have not received goods. I won't be using this site again.and will warn my friends! Have asked for DHL reference number.but no reply!! “STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!”