Customers are misled
My estimated delivery was stated to be 5 April unless there were strikes (of which there were none during the relevant period). I bought luggage for a planned trip and then had to buy a new set when these looked like they’d never arrive.
I emailed to cancel and was told I couldn’t, but to return the goods on receipt - at my own cost. I ordered 2 cases and am so unhappy, I am yet to open both boxes - the one I’ve opened has the right product in it...
It looks like I’ll now return the set I bought elsewhere as the hassle of returning the Wardow ones to Germany is too much.
Wardow, enjoy whatever you made from my purchase, as I’m never buying from you again because of your curt and cold emails as well as your intransigence and utter poor customer service. What a nightmare for paying £440 for 2 suitcases!
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