The Wardow customer services is the rudest and most unhelpful that I have dealt with in a long time. I received a bag as a gift, it wasn't right so I attempted to return it. Despite operating on wardow.co.uk, returns must be sent to Germany. Since Brexit this is more complicated and so I asked for advice on shipping it successfully and they said to use Royal Mail, which didn't take items of this size. I attempted to find another courier - these required information from Wardow including the EORI tax number (which they refused to provide) and the HS Code for customs (which I had to ask for three times). By the time this was all figured out it was too late to return the item. The reall stand out was just how rude the customer service reps were. Not a hint of helpfullness at any point. Do not use from the UK if there is any chance of needing to return the item.