After 4.5 yrs we've finally got rid of these cowboys from further ruining and mismanaging our property and of course completely ripping us off!! Zero communication, changing the terms of the service charges by number of beds or property type instead of sq ft as per our lease agreement without consulting us and zero consultation on just about everything else too. Excuses galore and the failure to account for why there was always an annual budget deficit and therefore increased service charge amounts each year to line their greedy pockets. They couldn't run their own property let alone hundreds of others which is shocking. Forget about ARMA or RICS! They don't mean jack! Their only concern is to keep getting paid by these fraudster agents and looking after their own interests and to fool the govt to stay in business. They're certainly not acting on the interests of leaseholders. Time to get rid of both as well and regulate the industry properly and not keep pandering the self regulation con with these fools. If your property is run to the ground on ever increasing service charges then you know it's time for these criminals to be booted out. Get a list of everyone's complaints for your property, get a petition with everyone's signatures calling for Warwick Mistakes removal and raise all the continuous failures with your landlord. Complain to your local MP as well and seek legal advice and don't give up until you get rid of these crooks. It's good riddance to these con artists! The next time I look for another property the first question I will ask is who is the managing agent? If it's Cowboy Estates then forget it I'll buy elsewhere. Never again!