They never reply to emails about repairs that they are responsible for. I've been waiting for 10 months to have my door bell repaired. I am put in a position of having to chase them constantly. I have a busy career and family to take care of and don't have the time. They are not providing a property management service, since that would imply responding to the aspects of the property and estate that they are responsible for. They have been punctual about taking service fee payment, as well as over charging on service fees. When they overcharged, they refused to repay the over charge, saying that the payment would anyway come due later in the year. Incredibly unprofessional in every respect.