This is a review site that's definitely showing genuine customer feedback unlike another rival site that's full of fake reviews generated by these scam artists. This truly dreadful company serves it's own interests and not for their customers. Slow to respond to emails or to provide updates but quick to demand payment. They engage in illegal activities such as forming a pact with the heating company by ramping up the unit price by over 200% without consulting the any of the residents and how much commission did they make? This is breaking the law as Section 20 of the landlord and tenants act 1985 explicitly states that residents must be consulted for contracts that are 12 months minimum or qualifying works where residents have to pay £100 each. This will be looked into. They also can't manage the property either since our boilers have failed as well. A disaster of a company and would urge residents of other properties to seek elsewhere and avoid.