My estate has been "managed" by Warwick Estates for over a year now and while there's been a lot of talk over the months, and many assurances, there has been very little ACTION! Promises are made but actions do not follow. The staff accept that action is needed but they simply do not ensure that it is carried out. There is no sense of urgency about the staff I have been dealing with. In addition to this they seem to think that our estate is somehow theirs, in spite of the fact that we are employing them and therefore paying them! Warwick Estates' CEO delivers grand statements, but I am afraid that his staff, on the ground, in the regional office responsible for my development at least, simply do not deliver. And when you challenge the staff about their failure to deliver, they place the blame on the contractors. Unfortunately all of Warwick's staff whom I have come in contact with are comparative youngsters who have probably never owned their own home and therefore have no practical idea and appreciation of how very important it is to maintain a home in tip-top order, never mind maintain in tip-top order a whole estate with all its gardens and various other parts. I am afraid that the residential managing agent business in the UK is a racket, which the government really does need to do something about. The government has acknowledged that the UK's managing agents are wildly out of control and that they need regulating, but nothing has yet been done, and so in the meantime agents like Warwick Estates continue to take estate management fees without delivering the fine service that they advertise.