Its saddens me to have to deal with a company like this. As a paying leaseholder in a scheme which Warwick Estates manages (I use that term loosely), I have raised multiple requests on the Warwick estates portal for feedback (year-end budgeting, service delivery and illegal COVID parties taking place at our scheme) all of which seem to fall on deaf ears. I followed up again today to ask for feedback, only to be told that another note would be sent to our property manager Emma to contact me. Asking to escalate to her director for feedback, I was told that "The Directors do not get involved in the complaints procedure" and that "I believe the next step would be to raise a complaint with the Property Ombudsman". It blows my mind that a company would rather escalate to an external governing body to solve what is clearly a communication and client relationship management issue. See communication thread attached. Amateurs.