After waiting a month for my order and being assured that both of my limited edition Sakura bottles were finally on there way. I received my order only to get my package with out my bottles in it. There is no packaging slip and shipping boxs are alway so thin and never properly sealed. I always worry my boxes of drop are going to fall out during shipping. In this case all my boxed of drops, straws, and carafe made it safely. There is now way the two largest items fell out before anything else, they were never sent. Getting a response from waterdrop has been slow and most responses don't make any sense. The ones that do a auto generated. I am extremely upset at the lack of understanding the company it putting it to make this right for its loyal customers. Most have been offered a refund or point equal to there purchase. I am still struggling just to get what I paid for with little help from the company. Stuck sending emails and then waiting days to over a week for a response.