Overall, Waterdrop has beautiful products. Any negative issues involve the high prices and the lack of safe, secure packaging. Boxes are not sturdy and always arrive somewhat distressed and crumpled. One of my items arrived in pieces and unfortunately was, and has been out of stock for a while now. Other items I'm interested in are also out of stock, which is sad to me. Perhaps there have been manufacturing problems due to the pandemic, I don't know. They're customer service is very good and I was reimbursed for my broken item, so I am happy about that. I just hope they can survive as a new business a long, long time.