If I could give zero stars I would. To start my first order never arrived, after reaching out to the team it took a few weeks to get a response. They sent me a new order which did arrive, however after about 2-3 days my bottle cracked. It was sitting in the casing on my desk, I heard a pop and saw water spilling out of the bottom. From there they sent me another bottle (no answers as to why it may have broken in that nature). The THIRD bottle arrived in an open box, when I emailed about it they told me I would have to pay to have it shipped back to them and they could not take back the micro packs but I didn’t receive micro packs so no clue what that was about. Overall worst experience I have ever had, which really blows becuase I was super excited about the water bottle.