This is an awful company to deal with, especially if you are in the UK. I cancelled an order less than 24 hours after placing it after they didn’t allow UK customers to purchase goods with points as promised initially, (they later corrected this after we had all placed our orders) and they refused to cancel my order, even though it hadn’t even been dispatched. So they sent it from Austria to the UK along with two other parcels so I had no idea which was which and had to wait to receive them to find out. (They were also missing stickers they sent other customers which they did nothing about). I then sent the parcel I tried to cancel back to them, they refused to contribute to the return postage costs, and the parcel arrived back with them five days ago. I have been messaging them for the last 10 days and chasing my refund for 5, including on their website and have been ignored despite telling them I’m a single parent and need my money back quickly. This company is really awful at dealing with this side of things and instead wins glowing reviews through giving away freebies with a points system but their over inflated prices probably pay for the freebies anyway. So disappointed in them and their complete lack of care or understanding in refunding money especially to a single mum. They are absolutely fine until something goes wrong sadly, and that’s when you need companies to provide the best customer service. I feel like they’ve grown bigger than their customer service department can actually handle. I hope they respond to this as they’ve ignored every other message I’ve sent recently.