I placed an order over £100 on 16th May 2024 and everything was showing in stock at time of placing the order. The shipping time of 2-5 days was given. On 22nd May I contacted them to find out why I had not yet received a shipping confirmation. I received what appeared to be an automated response from Andi later that day saying “I just checked on your order and have seen it has been exported to our warehouse.This means that it is currently being prepared for dispatch, so you should be receiving a shipping confirmation email soon.If you haven't received an update in the next few days, please reach out to us again so we can assist you further”. I wasn’t happy as we were going into the Bank Holiday weekend and had ordered these well in advance to specially be shared with friends that weekend on a camping trip. I replied to Andi on the 23rd May and asked for some sort of goodwill compensation as they had taken my £107 straight out of my account and I had not received my order within the stated shipping time. On the 24th May I received yet another less than helpful response from Andi (completely avoiding the goodwill suggestion)… “We have just checked on your order and have seen it has been exported to our warehouse. We are terribly sorry for the long wait! We have already escalated your case to our warehouse department to see what is going on. If you do not receive an update in the next few business days, please let us know, and we will of course resolve this further for you”. This is literally the same information I received 2 days before so I replied straight away asking for some goodwill gesture or a managers email so I could take it up with them. This is the 2nd or 3rd time now that Waterdrop had failed to deliver during their stated shipping time. The total lack of interest at resolving this matter had really soured my opinion of them by this point. If you can’t deliver within a certain time frame then don’t advertise this! It is false and misleading. I received no further replies from Andi so I started a new email conversation through their website to hopefully speak to someone other than Andi. On Monday 27th I received a reply from Kane… “I am very sorry that you have not yet received your order. I have been in contact with our warehouse team and unfortunately we are currently missing an item from your order, but are working on fulfilling it as quickly as possible. We apologize for the delay, but you will receive a confirmation email shortly with your tracking link. In the meantime, I have credited 500 points to your Club account as a small compensation and apology for the inconvenience”. I thanked Kane and hoped that my order was going to be sent out soon. On 31st May I emailed again and asked “I’d also like an update on order UK30427 as this order was placed on the 16th and no one has told me what actual item is holding up the dispatch. I can’t understand why the rest of my order can’t be sent in the meantime as it’s unreasonable how long I’ve been waiting for this order now. Please can you arrange for the remainder of my order to be sent out as soon as possible” Well guess what, we’re now 1st June 2024 and I’ve had no reply to my email and by the looks of it they won’t ever send me my order. If I don’t hear back from them by 3rd June I will be looking to cancel my order and all future subscriptions. Waterdrop have breached the Consumer Rights Act 2015 as they have failed to deliver within a reasonable time and I will be taking this to Trading Standards if this does not get resolved by next week. @Waterdrop - if you actually respond to this post do not tell me to contact your email address for further support. You already have my order number above and my numerous email communications so contact me directly. I wasted enough time and money chasing you already!