Rating was difficult to decide. Firstly we had a great stay even though it rained every single day. When we pulled up to our lodge, I wasn't impressed, all the paint was flaking off, our decking railings were all broken, so even though it is not far to the ground anyone could have injured themselves, we did report this to a lady cleaner but we had no one come to check it out. Our hot tub, which is one of the main reason for booking, had a horrible film on the seats, we didn't report, as we didn't want to lose the use of it for the rest of the stay, also some of the jets didn't work, when we managed to open them we soon found out why, they were all bunged up, all black gooey stuff came out. However, the inside was amazing, clean, tidy, lovely size, bedrooms sound proof, how do I know, both myself and my friend snore badly, we slept in separate rooms and didn't disturb each other at all. Unlike a lot of lodges, especially Centre Parcs, the oven worked amazingly. Only small complaint indoors was there was a tiny frying pan, when the lodge is meant for 4 people, I made a Lasagne, difficult. Wi fi signal intermittent. Restaurant short of staff, but the staff that were there, were absolutely amazing, especially when they had to deal with some people who were ignorant and arrogant, (man in navy blue jumper grey hair, smoking, blonde wife, thought they were the most important humans on earth). I presume duty manager it was appeared, fair hair, lean't on bar, waitress had to speak to an unhappy customer, who wanted to speak to duty manager, he made her say he wasn't there, chicken. Anyway the two who were in there were very polite and worked very hard to try and accommodate as many as they could. But cutting to the quick I would return, but you should've tidied exteriors whilst we were on lockdown, people could have worked alone.