I have come to Waveney and brought friends for years. Also recommended widely. The site is lovely but I don’t think these charges are right for the facilities on offer so can’t recommend and unsure when to return. I wouldn’t want to come with the current set up and feel it was expensive for what was on offer. Could the pool not have been open until 7pm to accommodate more people and choice? Could the pool table not have been left open until later? The restaurant was mostly empty and lacked atmosphere and I didn’t note that it had reduced hours and lack of staff on any correspondence - rather book to avoid disappointment, as if busy, but actually that was guaranteed with the lack of resources . One of the highlights for us in coming here was a good quality gastro pub. I understand staffing was an issue this year but in view of that would reception not need more support/training. no one replied to a call for the reception about alternatives to eat. My friends had joined us for the day, driving an hour and sharing a boat- looking to book next year with 3 parts if their family and us and were not sure due to so much being closed/shutting early. Even the pool table would have been helpful. The staff were lovely each time in the bar and the young lady on the pool couldn’t be more helpful and friendly. The new shop looks like it will be nice but appeared expensive and lacked range. We hired a boat and a canoe and the staff were really friendly and helpful. I understand it has been a difficult time and we came last year during easing and felt everyone worked super hard to make it Welcoming but didn’t get the impression this time that they were being encouraged to do so. I do think the staffing issue needs to be looked at for your restaurant and what could be utilised while other facilities are reduced. It left the impression that the customer experience wasn’t important. The welcome in reception was not as usual on arrival. We were sent to the pool as they were helping out, previously someone was around the Motorhome arrivals to guide in . The pool lady was great as she was so friendly but my daughter at 15 noted a difference in lack of customer care and help with information about current services and what the alternatives were from the main reception. It wasn’t the best start to our stay.