I actually feel pretty bad about leaving this review, not only because it's public and may have a negative impact that causes the standards to fall even more but also because ive stayed here 5 times in the past and never once had a single issue. The reason I'm leaving this as a review rather than approaching them directly is because every member of staff we encountered was very friendly, professional and did everything they could to make our time as good as they possibly could. I would give the staff 5 stars if I could rate them separately...So we didn't think it fair to have a moan at them for something that's clearly a fault with the management. So here it is, I paid £85 for one night in an escape pod with 3 others (double what it is usually is) with the intention if going swimming, having a nice meal, a few drinks and then waking up to a nice breakfast like we have every time in the past. This is what we got: Told we couldn't use the pool because we hadn't booked in advance and last swim is 4:30pm (It says on Google that it closes at 11pm and we wasn't told we would need to book at any point before I paid for the pod) We then decided to head over to the bar and get something to eat, only be to told that they couldn't feed us because we didnt book a table in advance. (Same as before, we wasn't told about this) So we had to order a kebab, not the end of the world but I could have just had a kebab at home and saved us some cash. After sinking over £140 of drinks we decided to move on to cocktails and shots (only to be told they don't sell any of those) also not the end of the world but come on? It's a pub! 🙃 We woke up this morning hungover and very very hungry, decided to brave the showers to brush my teeth and came rushing out within seconds due them smelling horrendous... (I know what you're thinking but we tried multiple cubicles and all them had the same vile smell 🙄) So we skipped that and decided to go to breakfast only to be told (you guessed it) that we couldn't be fed and needed to book in advance! By this point, the veins in my forehead began to pulsate and I was subject to involuntary eye twitches. We still decided to stay and have a cappuccino and a latte, both of which just tasted like warm milk (may have been down to our alcohol consumption last night in your defence) After this, we decided that we could starve no longer and checked out 3 hours early so we could go and get something to eat at macdonalds. So all in all, last night cost us a grand total of £301.27, for that price we could have booked a flash hoyel room with a pool that would have fed us any time we wanted it. And that's exactly what we will be doing next time.