Firstly the room was excellent along with views over the marina. Also the bathroom facilities were again excellent. Just some points.
1) A small table and two chairs would have made the room even better. To be able to sit and look out over the marina while having a cup of coffee would have made the room perfect.
2) The lack of food was not made clear on the booking online form. It was only when I called to see if the booking had been received OK did I find out that we could not eat at the Pub Restaurant that day. We had planned to work all day on our boat at St.Olaves and travel to yourselves for a meal and a nights rest. It was fortunate I was able to make other arrangements. If I had known when booking I would NOT have booked. Your web site asked if we wanted an evening meal, I chose not to tick this as I was going to call an confirm anyway.
3) Your total reliance on the website is a problem for prospective customers.
i) What if I do not have a computer or a smart phone. My wife does not have one and I only have these because of my business. Not everyone wants or has these and this is not considered by IT departments who when setting your web site are only interested in what they can make out of you.
ii) If you are to relay solely on the website the it needs to have 24 hour continual updates. When I booked there was no information regarding the lack of food and that only a continental breakfast would be available. I could have booked and arrived without this knowledge and ig I had have done this I would have been extremely disappointed. Most people would be unaware of where to go to get food and to also have to drive the road to the marina in the dark is quite daunting.
I hope my comments have been constructive and helpful.
Michael Wallace
3 years ago
Waveney River Centre has a
4.3
average rating
from
2,375
reviews
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