From the marketing I had read before our visit I was very much looking forward to our stay. However on arrival we drove through the site and was very dissapointed with the overall look of the site. The planted areas were left to grow wild and not cared for. Some of the lodges were unkempt looking giving the overall impression of a neglected site. We went into the shop which was really poorly stocked we wanted bread but there was none - not even the offer of part baked frozen bread which we would have been happy with. We felt anxious about what the lodge was going to be like inside however we were pleasantly surprised it was cleen warm and very welcoming and the welcome pack was a lovely touch. The hot tub was cold (which we were given notice of on arrival) but it remained cold the next day. We left the next day as we felt our holiday had been spoiled and we didn't want to be walking around such an unkempt area. I did call on our way home to report and I spoke to a lovely lady who received my feedback very proffesionaly 'if we dont know about it we can't do anything about it' was what she said and we appreciated that. We stay in lodges on sites regularly and we can say this is the worst we have ever stayed on. It is completely mis-marketed.