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P Dowsett
Lovely environment, comfortable accommodation and in the main, nice people. However some things let you down. You state that WiFi is available. Technically it is but it’s a very poor connection, so poor in fact that I wasn’t able to open your emails to me regarding departure and this review until after I left. Probably in excess of 90% of your business comes via online, that’s how important good WiFi is to you and your guests. Same disappointment aimed at your tv reception. If you are going to make tv a feature of your apartments make sure it works properly and doesn’t keep pixelating and losing signal. Especially not clever during an England World Cup game. The most important failure was the entrance door to the penthouse suites. Firstly there should never have been a lock on that door that needed a key to exit. That is the only means of escape in the event of a fire and I’m amazed that this wasn’t picked up in any safety checks. As I’m sure you are aware the lock failed during our stay and none of your guest, including children could get out of the building from 22.00 to 08.00 the following day . Many phone calls were made to your out of hours number before the 23.00 cut off but none were answered. I think you must agree that is far from satisfactory. There were a couple of other minor suggestion such as supply some simple door wedges to stop the doors self closing all the time and perhaps some cushions for the balcony chairs. Would I return? Absolutely if you sort out these annoyances
6 years ago
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Waveney River Centre has a 4.3 average rating from 2,375 reviews

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