We have visited the centre many times now and have always thoroughly enjoyed our time there. This time was different. The internet booking had errors, which I had to ring and sort out. I had paid for two nights but it showed only one night. It had only taken one night for our dog too. Anyway, when we got to reception, after being asked my name, the first comment the receptionist said was to state that we owed £2.50 for our dog. Fine, but no apology for the mix up or anything. Later on we found out that the toilet block and washing up facilities near us were closed. Nothing was mentioned when I queried our booking, or on arrival. We would never have booked if we knew that we would have to trek all the way to the shower block just for the toilet!