Great location but let down by the lack of basic essentials and appalling customer service. We had modest expectations, especially as we had chosen a pet-friendly lodge and were initially impressed with its spacious interior. However we quickly realised that our luxury lodge would not live up to its description. The ample wardrobe space was useless without hangers, the fridge was missing a shelf making it hard to store drinks, the bathroom door locked itself if closed on exit so we had had to wedge it open to avoid being locked out and there were no comfortable outdoor chairs for relaxing and enjoying the view. There was also a lack of basic kitchen equipment such as mugs and glasses and we even had to buy a frying pan. But worst of all was the smell. The pungent stench in the master bedroom was sickening and seemed to come from the carpet. We put up with this for a couple of nights, using air fresheners and shake n vac. We then asked reception for help as it was ruining our holiday. The friendly lady on reception seemed surprised and assured us that they would sort out the smell and the faulty door lock. But nothing was done. So I submitted an online complaint to our Hoseasons booking agency and received an encouraging phone call the next day to advise that the site manager would be in touch. Unfortunately this did not happen and we were left feeling very disappointed. Such a shame as this could be a really nice place. With some care and attention to the holidaymakers' experience, these issues could be resolved with relatively minimal expense, but it seems that no-one could be bothered to invest the time to care.