The pool arrangements are extremely poor. We booked in Feb and paid £78 for 1 night for 2 adults and a 5 year old in an escape pod which was supposed to include pool access with the check-in time of 13:00. Firstly the email confirmation I received 1 week previously stated the wrong check-in time so I had to phone them up. On the day we arrived on the dot and it took 20 minutes to be seen by someone in reception (2 people in front of us). Then when we got to the pool it was closed for lunch so we had to wait for it to open again and when it did we were informed it was fully booked until 12:00 the following day. Our checkout time was 11:00 so there was no chance of getting in. My son was in tears. I appreciate there are restrictions due to lockdown but it simply wasn’t fair. It was not possible to book a time slot in advance before we got there. The riverside and marshes are very picturesque and the escape pod was ok (right next to the pool-ironic) fairly spacious and dry but the blackout blind was broken and one of the doors didn’t shut properly. The step up is also quite steep so you have to be careful. We had lunch in the Waveney Inn, which was nice but the breakfast is quite overpriced if you order anything other than the full English. The country lanes on the approach to the site are also extremely narrow in places and 4 times I had to reverse over 200+ metres to find a passing place. Thank god we were only in a car. Never again.