Professional, responsive, friendly, and courteous are just a few words that come to mind when I think of my experience with Wax Insurance and particularly Andrew Schmer. I was reluctant to work with a different insurer for my Rolexes as I try to run all of my policies through the same company to maximize my discounts. My broker from another large insurer encouraged me to work with Wax for my watches as he said they had the best coverage and that he even used them for his wife’s wedding ring - that meant a lot to me. I insured my watches with Wax back in January and the process was quick and easy and Andrew was quick to answer my questions. I recently dropped one of my watches and shattered the crystal. I went to a local jeweler who sent my watch to Rolex for a repair estimate. Upon receipt of the estimate I went to the Wax App and submitted my claim. Within a couple hours Andrew reached out to me with a few questions and within 24 hours my claim was fully approved. I also must add that Daniel Odum (my Claims Adjuster) was equally friendly and responsive. Wax Insurance - you have a customer for life and I am grateful to be working with you! Thank you!