erview Reviews About Wayfair UK Reviews 76,575 • Average TrustScore 3.5 out of 5 3.6 VERIFIED COMPANY In the Home Furniture Shop category wayfa ir.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 97% of negative reviews Replies to negative reviews in < 2 days Reviews 3.6 76,575 total 5-star 69% 4-star 8% 3-star 3% 2-star 3% 1-star 17% Your review is pending.Read more Miss Valerie Williams 10 reviews Rated 1 out of 5 stars Absolutely terrible experience… Absolutely terrible experience with Wayfair. I ordered a picture months ago and it didn't turn up, even after giving it time after due delivery date. Customer Sevices were nonchalant and gave little help. Now, I ordered a rug, which did come, but looks nothing like the colour on their website. After two days trying to sort this matter, and trying to get it back in an ill fitting box, which has ripped. They say it's the right colour and want it returned in the same box. I have told them it's ripped! I hadn't taken it out of the packaging as I coukd see the colour was wrong. I explained that taking it out might mean I couldn't get it back into the box, but they were insisting I take it out, take a video and send it to them. Trying to put it back in the box, it ripped as I am nor a machine folding the rug into the smallest size possible. They still want it in the original box! Also, they say it's the right colour! They have mis sold this item as being a paler colour than it is and now want me to pay for return. I have also asked that a label be sent numerous times, as I do not have a printer, but they ignore me. I have wasted hours trying to return it and no further forward. Customer Resolution Management Team is useless and show no consideration. Their lack of understanding and listening power has frustrated me greatly. My usual politeness has ended up being very limited, I admit. But, corresponding with 4 different people to try to resolve this matter has pushed me to beyond my limit! What a waste of time! Absolutely appalling service. Never again