We never received the item and being lied over and over. We have ordered sofa in November with delivery on 20th December. The delivery date changed 5 times. I have chased the order and I was assured that it has been dispatched on 17th December. We even got a tracking details (when I clicked on it, it was in German and it did not make any sense at al) I have been on a chat with the customer service probably 8-10 times and I was told over and over that the case has been escalated, that the item has been dispatched, then it was out of stock, then issue in a warehouse and it actually never been dispatched......the excuses go on and on and on Cut the story short, they have our money, for 2 months now, we were promised the sofa. I was told on 5th Jan that it will be send from a superior warehouse and will be with us on 9.1, because there was an issue with the other warehouse.!!!! I am not sure what does that mean and why this has not been offered before. I check the status on the delivery, which completely changed again and contacted customer service AGAIN on 6.1. I was told that there is a banner on the item and could not be sent! After being told the day before that we will get it this week. So it had to be escalated again to remove the banner. It may apparently take up to 3 working days to remove the banner. Their excuse is that they are using third party company. What an absolute shambles. I won't be ever using Wayfair again.