I have ordered with wayfair in the past and was happy with the service and delivery, unfortunately I didn't go thru online reviews before ordering again. Ordered and entertainment unit on 23rd Nov 2019, which is currently advertised as order now and get it delivered by 21st Jan (3days). The original delivery date was 14th Jan. No intimation or email, called up on 13th to confirm delivery and I was told it was pushed to 21st Jan (no reason given). They did refund £65 of the £650 order after I sent a complaint email. Called up on 20th Jan to check if the date is still on and I've been told the delivery will now be on 4th Feb again no reason given and they didnt send any email or text telling about the delay. After lot of complaints I recvd email from them on 20th Jan saying shipment will happen definitely on the 5th Feb and not the 4th Feb. And that they will keep me posted on tracking details asap. No emails whatsoever from them. On 5th I call them to find status and tracking details, and they send me and update email like this - Candice B. at Wayfair.co.uk 08:48 (3 hours ago) to me Hi Mahesh I am unable to send through a request to our freight team as the order is in the transit stage and has to be updated. as i mentioned in the call, please allow BJS to communicate with you today and if you have not received any confirmation by today, please could you let us know tomorrow. I have tried on my side but unfortunately we have to wait for BJS to be in contact with you. Thank you Candice At 12:15 I call them again I get informed that the ware house in Italy has not shipped my furniture yet. and they dont know when it will actually be shipped. Apparently this warehouse according to they last shipped without any problems back in Aug 2019 and they've had problems with them ever since. Inspite of knowing all this they still advertise the same product promising 5 days for delivery. And then they will sit on that money for months until the customer cancels the order like I did. I cannot emphasis more. DO NOT BUY from them THEY ARE A FRAUD COMPANY!!!