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Rosie
So disappointed with my recent purchase from Wayfair. Ordered a simple shower screen from their website. First delivery supposedly arrived, when I contacted them to ask where it was they advised that it had to be sent back as it was damaged at the depot. I then re-ordered it, replacement item arrived and was heavily damaged. I contacted customer service who re-ordered another one which when it arrived, was damaged again. When contacting the customer service team they said I wasn’t able to reorder the item as I had already received 3. Incredibly poor service, there was no effort to rectify this terrible service or a solution. I would never ever use them again!
4 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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Alice, Customer Support

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