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Anonymous
Ordered a bed two weeks before I moved out of my apartment. Was told my bed would arrive a few days after I moved in. Fair. The day came and the bed never arrived. Customer service tried to tell me that a delivery was attempted and they sent the bed back to the warehouse (this is false as I was home all day. Not to mention the email said in black and white I did not even need to be home for the delivery). Both my significant other and I gave them phone calls and we were told the bed would be delivered two days from when it was originally meant to be delivered. Okay. That day came and still no bed. Customer service was contacted three times that day and told us we were put on a “no fail delivery list” (shouldn’t all deliveries be no fail?) and we were told another two days. The first delivery of the day as well. We called to confirm and they gave us a time frame of late afternoon. More lies. The day came and no bed at all. Fought with them to get a refund. Save yourself and order from somewhere that will actually deliver your items and care about customer satisfaction!
3 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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