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Charlotte Carr
////// BEWARE /////// We ordered a sofa on the 15 Sept which was FINALLY delivered on the 15th Nov and after waiting for 2 months it was the wrong colour... Brown instend of beige.... I Reordered a replacement on the same day 15th Nov and still waiting for it, on the same day of reordering, I requested to cancel the order as delivery was saying Christmas eve, and I found another sofa on there web in the outlet part which was available within a few days... We ordered this on our credit card and was assured that the replacement sofa would be canceled and our card refunded.... Still trying to CANCEL and no luck so far even though its showing its on BACK ORDER until the 12 Jan.... I feel they are doing everything they can so it can't be canceled.... No one can call the warehouse in poland, all they can do is send emails to request the order to canceled.... I've spent as much time and energy on this and NO ONE at the company can help and get this CANCELLED... They are saying I have to wait for it to be delivered and then refuse the delivery..... REALLY, its beyond me.... BEWARE.... There must be so many UNHAPPY customers out there, If they run there company like this....
3 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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